Law firms have a constant focus on new file openings to drive their future revenue, and rightly so.  Most revenue earned by a law firm is related to client transactions and issues.  The more files opened, the greater the revenue, provided it’s priced correctly.  But when it comes to revenue that you will earn today, tomorrow and next week, the gold mine is often forgotten about. 

What I usually see in legal firms is a very dysfunctional information flow and decision-making structure.  I see a lot unproductive discussion, lack of decision making and minimal if any implementation.  If you want to get a different outcome, you need to do something differently.